Return & Exchanges

We want you to enjoy your purchases and we take great care to ensure that each item is correctly described and authentic.

If you are not satisfied with your purchase for any reason, please send us an email to info@pawsspree.com.au with your invoice number, name, contact details and reason(s).

For “Change of Mind” Returns :

  • We accept returns for up to 30 days from purchase, providing it is unused, unopened and in original condition (including original packaging and any accessories and/or free gifts). For these purchases you can return your order for exchange, refundor store credit.
  • The customer is responsible for the cost of the item’s return.
  • Please email us at info@pawsspree.com.auwith the following details :
    • Item Name & SKU
    • Invoice Number
    • Customer contact details (Name, Contact No and Email)
    • Reason for return
  • Once you receive a return or exchange reference number, please arrange to ship the items to :

PawsSpree  2/244 Palmer Street, Darlinghurst 2010 NSW

  • Once we receive your item(s), we will send you an acknowledgment. Providing the items arrive in its unused, original condition, including intact packaging as received from us. Refund, store credit or exchange will be processed.
  • Items that are being returned (new/undamaged) are required to be packaged properly for shipping to avoid damage and be trackable. Items received in damaged condition will not be eligible for exchange, refund or store credit. Customer is responsible for the shipping cost if customer is requesting for damaged item to be reshipped back to customer’s address.
  • A 5 – 15% of invoice price may be deducted from refund amount as restocking fee.

Damaged or Faulty Items Returns (within 24 hours) :

  • Send us an email to info@pawsspree.com.auwith the following details within 24 hours of receiving your item(s) :
    • Photos of damaged or faulty products
    • Details of the damage and issue with faulty products
    • Item Name & SKU
    • Invoice number
    • Customer contact details (Name, Contact No and Email)
  • Once the item(s) is confirmed to be damaged or faulty, we will arrange a courier pickup and the postage label will be sent out to customer’s email address.
  • Once the item has been received, we will provide a replacement or refund as per customer’s request after a final inspection of the returned item.

Faulty Items Returns (within warranty period) :

  • If an item(s) fails to work properly within the warranty period (as provided by manufacturer), we will assist to get a replacement from the manufacturer or arrange for repair by the manufacturer. Please email us at info@pawsspree.com.auwith the following details :
    • Photos of damaged or faulty products
    • Details of the damage and issue with faulty products
    • Item Name & SKU
    • Invoice number
    • Customer contact details (Name, Contact No and Email)
  • Once you receive a faulty item return reference number, please arrange to ship the items to :

PawsSpree  2/244 Palmer Street, Darlinghurst 2010 NSW

  • Customer is responsible for the return postage fee.
  • Items that are being returned are required to be packaged properly for shipping to avoid damage and be trackable. Items received in damaged condition, smashed or modified in any way will void the warranty and no longer eligible for replacement/repair. Customer is responsible for the shipping cost if customer is requesting for damaged item to be reshipped back to customer’s address.

For All Returns :

  • Refunds will be processed using the original tender type. Credit Card refunds will be processed against the original card details (the exact card used to make the original purchase). Paypal refunds will be refunded back to the original Paypal account.  Bank deposit payments will be paid back to bank account as soon as BSB and Account details are supplied to us. Any Buy Now Pay Later platform refunds will be refunded back to the account used to make the purchase.
  • There will be no refunds or exchanges on any edible products such as food, treats, health supplements, and treatments as well as any custom products. Please select your purchases carefully, and double check before placing your order.
  • Please ensure that you have a reference number before returning any items to us. We will be unable to process any returns without a reference number.
  • PawsSpree is not responsible for items that goes missing, customer is responsible to submit a claim to their courier company.